PRICING ✦ FLEXIBILITY ✦ SUPPORT BUILT AROUND YOU
✦ Straightforward pricing, shaped around the work ✦
Whether you need occasional help, reliable ongoing support or a clearly defined project, Virtual Suze offers flexible pricing shaped around the type of support you need.
Personal and professional support have different starting rates, while packages, projects and specialist assignments are individually scoped and quoted.
✦ Starting Rates ✦
PROFESSIONAL SUPPORT
From £32 Per Hour
Experienced executive, administrative, and operational support for businesses, entrepreneurs, senior professionals and busy teams.
- Executive and PA support, business administration and operations
- Corporate, group and incentive travel
- Inbox, diary and document management
- Recruitment and people administration
- Projects, events, and stakeholder support
PERSONAL SUPPORT
From £28 Per Hour
Practical, experienced support with the administration, planning and organisation that keep busy households, family life and personal commitments running smoothly.
- Family diaries and appointments
- Household and life administration
- Research, bookings and travel
- Gifting and special occasions
- Personal and family logistics
✦ WANT TO SAVE MONEY? ✦
If you need regular support, a monthly retainer gives you reserved time at a lower hourly rate than ad-hoc support. We can discuss the right number of hours for you during your discovery call.
Retainers are paid monthly in advance. You can start at any point during the month, with your first period calculated pro rata to month-end. From then on, retainers run by calendar month. Unused hours do not roll over and additional hours are charged at the applicable standard rate.
✦ Hourly bookings are subject to a minimum of one hour, with additional time recorded in 15-minute increments ✦
✦ WAYS TO WORK TOGETHER ✦
AD-HOC SUPPORT
Flexible help as and when you need it
For one-off tasks, occasional assistance or extra capacity during particularly busy periods.
- No monthly commitment
- Pay for the time agreed and used
- One-hour minimum booking
- Additional time in 15-minute increments
- Ideal for one-off or changing requirements
MONTHLY RETAINERS
Reliable ongoing support with capacity reserved for you
For regular support with an agreed number of hours protected for you each month.
- Personal retainers from 3 hours per month
- Professional retainers from 5 hours per month
- Tasks can vary with your priorities
- Paid monthly in advance
- Unused hours do not roll over
PACKAGES & PROJECTS
Defined outcomes and specialist support
For clearly scoped assignments, fixed packages and work requiring a more tailored approach.
- Defined scope and deliverables
- Fixed pricing where appropriate
- Recruitment campaigns and events
- Complex or specialist projects
- Individually scoped and quoted
✦ RETAINER OR PACKAGE? ✦
Both offer clarity and continuity, but they work differently. A retainer reserves my time each month, while a package is built around a defined outcome.
MONTHLY RETAINER
Reserves agreed capacity each month
Tasks can vary with your priorities
Designed for recurring support
Priced using reserved hours
Paid monthly in advance
FIXED PACKAGE OR PROJECT
Delivers a defined outcome
Scope and deliverables are agreed in advance
Designed for a specific piece of work
Priced according to scope, complexity and value
Payment schedule confirmed in the quotation
✦ IMPORTANT PRICING INFORMATION ✦
✦ All fees, inclusions and working arrangements are confirmed clearly in writing before work begins. The following principles help ensure there are no surprises on either side.✦
Billable time includes the work required to complete your agreed tasks, including relevant calls, meetings, correspondence, research, administration and follow-up.
Where in-person support is agreed, travel time and reasonable travel expenses may be chargeable. Third-party purchases, booking fees, postage, materials and other external costs are charged separately unless expressly included and will be approved before being incurred wherever reasonably possible.
Where availability allows, urgent, early-morning, evening, overnight, weekend and bank-holiday support can be arranged. Enhanced rates apply where a client specifically requires work during these hours or at short notice. Any enhanced rate will be confirmed in writing before the work begins.
Monthly retainers are paid in advance to reserve the agreed capacity. Payment arrangements for hourly work, packages and projects will be confirmed in the applicable quotation or agreement. Invoices are payable within 14 calendar days unless otherwise stated.
If your requirements change or additional work is requested, I will confirm whether it can be included within the original arrangement, or whether it requires additional time or a revised quotation.
Cancellation and refund arrangements depend on the support booked, the work already completed, and any capacity, expenditure or third-party costs already accrued on your behalf.
Fees remain payable for completed work and authorised costs that cannot reasonably be recovered. The treatment of deposits, cancellations and refunds will be explained in the applicable Terms of Business before work begins.
Nothing in these terms affects a consumer’s statutory rights.
Full payment, cancellation, retainer and service terms will be provided directly before work begins. Consumer statutory rights are unaffected.
✦ NOT SURE WHICH OPTION IS RIGHT FOR YOU? ✦
Tell me what is taking up your time, what you need help with and whether the support is likely to be one-off or ongoing. I’ll recommend the most suitable arrangement and provide a clear quotation setting out exactly what is included.